Need to return an item? Don’t worry! Learn about our easy return process and find answers to frequently asked questions below. If you are looking for information about returning a manufacturer direct item, please click to jump to the section:
You can return your merchandise to our warehouse up to 365 days from the item’s ship date. Returns must be unworn/unused with original tags and labels.
All items returned will be inspected upon arrival and will be declined for one of the following reasons:
- Return is outside of the return policy
- Item appears worn, washed or used
- Item is non-returnable (all trading cards, encapsulated, loose, or boxed – no exclusions, game used, vintage, customized and personalized items cannot be returned)
- Item is a gift card or gift certificate
- Sanitary lining has been removed from an undergarment
- Item was damaged after delivery
- Item is altered
- Item is returned with holes
- Item is stained (dirt, makeup, food, etc.)
- Item is returned without attached tags, manufacturer’s tags and/or any accompanying materials that were originally included when the item was received
We will not accept your return, and your merchandise will be donated to a charity of our choice. A refund will not be credited to your account.
No, customized items are final sale and cannot be returned.
1. Fill out the return form and include it with your return item(s). Download Acrobat Reader to view the form.
2. Send your package prepaid via your preferred carrier. Insure the package and use a trackable shipping method.
When you start the return process, if you choose to receive a refund to your original payment method, we’ll deduct $9.99 from the credit you’ll receive to cover return shipping costs when using our return label. If the return is our fault, we’ll cover this charge. Original shipping charges are not included in the refunded price. Keep in mind that the refund method you choose at the time of completing the return process is final and cannot be changed.
We’re glad to help with your gift return. Please contact us and provide the original order ID, email address, and the desired email for your e-gift certificate. We’ll process the return and send you a return label.
Yes, simply select the e-gift card option during the final step of our return process within the return’s portal. By choosing this option, we’ll waive the $9.99 return label fee. Keep in mind that the refund method you choose at the time of completing the return process is final and cannot be changed.
It can take up to 10 business days to receive and process your return. Once processed, it can take 2-7 business days for your refund to reflect on your account statement. You’ll receive a confirmation email once completed.